Barkly Support
We're here to help. Email mitsi@uptrail.ai or call/text +61 404 002 228.
Does Barkly really know what my pet is saying?
Barkly gives an honest best guess of your pet's mood from the sound, with a confidence score and the acoustic reasons behind it — not literal "words." It learns your specific pet the more you confirm its reads.
Is my pet's audio private?
Yes — the core mood read analyzes your pet's sound on your device, and that audio is never uploaded. Optional AI features (Talk, body-language Scan, AI Portrait) send your typed message or a photo to our service and trusted AI providers to create the result; scan photos are not stored. See our Privacy Policy for details.
How do I cancel?
iOS Settings → your name → Subscriptions → Barkly → Cancel. In a free trial, cancel at least 24h before it ends to avoid being charged.
Serious behavior problem?
For aggression, biting, or separation distress, please consult a certified professional (CPDT-KA, or a veterinary behaviorist / DACVB). Barkly will point you to the right help rather than guess.